Job Details
Sr Technical Support Executive || Chandigarh || Nightshift. (Job Code: CHDCSC)
2-4 Years
Skills
- Responsibilities:Provide prompt and effective support to clients across multiple communication channels (phone, email, chat).Troubleshoot technical issues related to SaaS (Software as a Service) and Virtual Desktops, ensuring timely resolutions and offering guidance.Collaborate with cross-functional teams to escalate and resolve complex client issues efficiently.Conduct research and analysis to contribute valuable insights for product development initiatives.Communicate product updates and changes to clients clearly and concisely.Maintain accurate records of client interactions and support activities.
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