Bug Reporting Services

Open Source Bug Fixing Services India.

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What is a bug?

A bug when we talk about is an insect which is small but can give major problems to a human being; same is the case of Software product. A bug is generally a defect which creates hindrance in perfectly working product. When the acutal result is not same as the expected result, it is generally known as bug. In other terms a bug can also be referred as issue, defect, flaw or failure.

What is a bug report?

A bug report explains how the issue exactly occurs. In bug reports a tester includes each step that how specific fault occurred and how we can easily help a developer to understand it.

What is a Good Bug Report?

Understandable - The bug report should be easily understandable by the reader.
Reproducible – Bugs found by the software tester should be reproducible , means a tester must write the exact steps to be followed so that the root cause can be understood by developer , else he can always mark it as “ invalid “ which is a major set back to a software tester.
Specific - The faster the developer can understand the actual issue to a specific problem, there are more chances to have faster resolution rates. Bug fixing becomes convenient.
Attachments - Remember that every bug report should include at least one attachment. Acceptable attachments include videos, images, screenshots, and logs.

Cogniter's Bug Reporting General Guidelines

Bug reporting to be done through bug tracking system only, not through emails or chat messages
Description of the bug should be elaborative, it should mentioned what is the issue, where and how it is occurring
Avoid duplicates while bug reporting
Create a bug report for each and every issue separately
Along with bug, expected functionality should be mentioned
Severity of the bugs should be assigned carefully
Be specific and be clear what actually the issue is
Attachment should be used with each report
Enhancements and suggestion should also be reported

Bug Reporting Tools we know:

Web issues
Mantis
JIRA
Bugzilla

Delivered as expected. Unfortunately this project was put on hold by management for business-related reasons. But Cogniter will be the first contacted when the project resumes.

Gustavo Artaza & Sam Caldwell

Jan. 2011 - Jan. 2011

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