Job Details

Skills

• Job Title: Client Relationship & IT Support Specialist

   

  Location: Chandigarh, India
  Job Type: Full-Time

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  Position Overview:

   

  We are seeking a Client Relationship & IT Support Specialist who thrives at the intersection of technology and customer experience. In this hybrid role, you’ll serve as the primary point of contact for clients—offering exceptional IT support while building lasting relationships. Your mission is to understand client challenges, resolve technical issues efficiently, and ensure smooth delivery of IT solutions tailored to their needs.

  If you're passionate about problem-solving, customer engagement, and technology, this role offers the perfect blend.

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  Key Responsibilities:

  🤝 Client Relationship Management

   

  • Develop and maintain strong client relationships, ensuring high levels of satisfaction and trust.

  • Understand client business needs and recommend tailored IT solutions that drive success.

  • Proactively identify and mitigate IT-related risks (e.g., security vulnerabilities, outdated systems).

  🛠️ IT Support & Troubleshooting

   

  • Act as the primary contact for all client-facing IT support requests and issues.

  • Provide timely resolutions via phone, email, and remote access, reducing client downtime.

  • Collaborate with internal IT teams and third-party vendors to resolve escalated issues.

  📊 Account & Service Management

   

  • Manage client IT portfolios: software renewals, hardware upgrades, cloud solutions, and more.

  • Track performance metrics and suggest improvements (e.g., system upgrades, cloud migration).

  • Maintain accurate records in CRM tools for service tickets, hardware/software inventory, and account interactions.

  💡 IT Product Knowledge & Strategy

   

  • Stay up to date with the company’s hardware, software, and cloud-based offerings.

  • Provide informed recommendations to clients based on business trends and emerging technologies.

  • Offer insights to clients on cybersecurity, automation, and infrastructure enhancement.

  🤝 Cross-Functional Collaboration

   

  • Work closely with sales, marketing, and technical teams to align solutions with client needs.

  • Deliver client feedback to internal teams to support continuous improvement in products and services.

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  Required Skills & Qualifications:

   

  • 2–4 years of experience in IT support, client success, or a similar customer-facing technical role.

  • Strong knowledge of IT infrastructure, cloud technologies, cybersecurity, and enterprise software.

  • Excellent written and verbal communication skills.

  • Ability to troubleshoot technical issues and manage multiple client accounts efficiently.

  • Experience using CRM tools, service management software, and documentation systems.

  • Strong organizational and multitasking abilities with a proactive mindset.

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  Why Join Us?

   

  ✅ Be part of a client-centric, tech-driven team that’s redefining IT service and support.
  ✅ Work on meaningful client engagements, offering innovative solutions and measurable impact.
  ✅ Collaborate with experienced professionals in an environment that values growth, curiosity, and innovation.
  ✅ Opportunity to evolve into a client success or account management leadership role.

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  How to Apply:

   

  📩 Send your updated resume to jsingh@cogniter.com