Job Details
New Requirement of Client Service Executive (Job Code: CHDCS)
1-3 Years
Skills
Client Relationship Management
- Build & Nurture Relationships: Cultivate long-lasting client relationships through consistent communication, proactive check-ins, and personalized service. This approach enhances client satisfaction and fosters loyalty.
- Understand Client Needs: Take the time to fully understand each client’s goals, challenges, and pain points. Offer tailored solutions that align with their specific needs and objectives.
- Proactive Issue Resolution: Identify potential issues early and resolve them proactively to ensure clients feel supported and valued, minimizing disruption to their experience.
Customer Support
- Primary Point of Contact: Serve as the main point of contact for clients, handling inquiries, requests, and escalations with professionalism and efficiency.
- Timely & Accurate Responses: Ensure quick, clear, and accurate responses across all communication channels (phone, email, in-person) to keep clients informed and satisfied.
- Internal Collaboration for Resolution: Collaborate closely with internal teams (sales, product, etc.) to address client concerns quickly, ensuring timely follow-up and resolution.
Account Management
- Manage Client Accounts: Oversee all aspects of client accounts, including managing contract renewals, identifying upselling opportunities, and handling contract negotiations.
- Monitor Account Growth: Regularly assess account performance to uncover growth opportunities and suggest relevant products or services to drive further value.
- Maintain Detailed Records: Keep accurate, up-to-date records of client interactions and transactions within the CRM system to streamline account management and ensure a smooth workflow.
Product Knowledge
- Develop Expertise: Build a strong understanding of the company’s products and services to offer informed, relevant solutions tailored to client needs.
- Stay Industry-Aware: Keep abreast of industry trends and competitor offerings to provide clients with valuable insights and recommendations that help them stay competitive.
Cross-Functional Collaboration
- Collaborate Across Teams: Work closely with sales, marketing, and product teams to ensure that client needs are aligned with company offerings, ensuring a seamless and unified client experience.
- Provide Client Feedback: Actively gather client feedback and relay it to internal teams to drive improvements in products, services, and overall customer experience.
News and Events
News and information of our company, projects, partnerships, staff and community.
